Join the Grove Team

We want to find enthusiastic individuals with a genuine passion to deliver exceptional hospitality and service.

Our 5 AA Red Star award winning 25 bedroom and suite hotel has established itself as one of the leading luxury hotels and restaurants in Wales and the UK set in the stunning Pembrokeshire countryside overlooking the Preseli Hills.

Grove of Narberth has won much regional and national recognition for its exceptional hospitality provided by the team. The hotel holds a coveted Michelin Key and was ranked #3 in the most recent ‘Boutique Hotel Awards UK’.

The General Manager, Karen, is now looking for a passionate and dedicated Head Housekeeper to join and lead the housekeeping team working 40 hours across a 5 day working week.

What we offer:

• Package up to £39k per annum including non-contractual tronc.
• Gratuities are shared through a Tronc system and currently amounts to appx £4.5k per annum.
• Salary Sacrifice Pension provided through Royal London
• Employee long service holiday benefit.
• Employee Milestone recognition.
• Discretionary annual employee profit share scheme.
• Meals whilst on duty.
• Generous 30% staff discount off food and beverage at Grove of Narberth and sister businesses Lan y Mor Saundersfoot, Beach House Oxwich, Penmaenuchaf Hotel and kiosk.
• ‘Staff rate’ and ‘Friends and Family’ room rate at the Grove of Narberth.
• ‘Staff rate’ and ‘Friends and Family’ room rate at the Penmaenuchaf Hotel.
• Preferred rates at Pride of Britain Hotels and Small Luxury Hotels of the World.
• Employee Assistance Programme provided by Hospitality Action.
• Excellent work environment in the Narberth Hills in the heart of Pembrokeshire with its world famous coastal National Park all around us.

The candidate will have the following attributes:

• Experience as Head Housekeeper in AA red star and luxury/boutique hotel environment.
• Strong leadership and team management skills.
• Passionate about sharing knowledge and expertise with colleagues.
• Meticulous eye for detail.
• A resilient nature with an ability to work under pressure and to deadlines.
• Immaculate presentation and a friendly yet professional personality.

The successful candidate will be joining an exciting business with a strong family philosophy and a highly experienced award-winning team driving for the highest standards of food and service. Together we work hard to achieve excellence in a supportive and fun working environment.

Interested?

If you are interested in this role then please forward Covering Letter and CV to Oliver our Group HR Manager at oliver@serencollection.co.uk.
We look forward to hearing from you!

We want to find enthusiastic individuals with a genuine passion to deliver exceptional hospitality and service.

Our 5 AA Red Star award winning Hotel has established itself as one of the leading luxury hotels and restaurants in Wales and the UK set in the stunning Pembrokeshire countryside overlooking the Preseli Hills.

The Hotel has won much regional and national recognition for its exceptional hospitality provided by the team to our guests that has resulted in the Grove winning AA Hotel of the Year Wales 2019, UK Hotel Catey for ‘Front of House team of the year 2021’ and a Hotel Catey ‘Hotel of the Year 2022’. The Fernery restaurant located at the Grove has 4 AA Rosettes and is under the leadership of the hugely talented Executive Chef Douglas Balish whilst the wine list was awarded AA ‘Wine list of the year 2022’.

The Reception Manager, Claire, is now looking for a passionate and dedicated Receptionist to join the team on a full time basis .The successful candidate will be available for a variety of shifts including on weekends with 40 hours being worked across 5 days per week. Our reception team work a mixture of early shifts and late shifts, with early shifts beginning at 7.30am and a late shift finishing at 11.30pm.

What we offer:

• Package up to £30,000 including Gratuities.
• Gratuities are shared through a Tronc system and currently amounts to 3.5k per annum.
• Employee long service holiday benefit.
• Pension provided through NEST.
• Meals whilst on duty.
• Generous 30% staff discount off food and beverage at Grove of Narberth and its sister businesses Lan y Mor Saundersfoot, Beach House Oxwich and Penmaenuchaf Hotel.
• Staff rate and Friends and Family room rate at the Grove of Narberth.
• Staff rate and Friends and Family room rate at the Penmaenuchaf Hotel.
• Preferred rates at Pride of Britain Hotels and Small Luxury Hotels of the World.
• Employee Assistance Programme provided by Hospitality Action.
• Excellent work environment in the Narberth Hills in the heart of Pembrokeshire with its world famous coastal National Park all around us.
• Employee Milestone recognition.

The candidate will have the following attributes:

• Reception experience within the hospitality industry.
• Excellent technical and numeracy skills to operate a comprehensive Hotel Management System.
• Genuine and sincere nature with a real passion for customer service.
• First class interpersonal skills.
• A resilient nature with an ability to work under pressure.
• Ability to resolve guest issues effectively.
• Immaculate presentation and a friendly yet professional personality.
• Outstanding written and spoken English.

The successful candidate will be joining an exciting business with a strong family philosophy and a highly experienced award-winning team driving for the highest standards of food and service. Together we work hard to achieve excellence in a supportive and fun working environment.

Interested?

If you are interested in this role then please forward Covering Letter and CV to Oliver our Group HR Manager at oliver@serencollection.co.uk.

We look forward to hearing from you!

We want to find enthusiastic individuals with a genuine passion providing exceptional hospitality and experiences to our guests.

Our 5 AA Red Star award winning Hotel has established itself as one of the leading luxury hotels and restaurants in Wales set in the stunning Pembrokeshire countryside overlooking the Preseli Hills. The fernery restaurant holds 4 AA Rosettes and is under the leadership of the hugely talented Executive Chef Douglas Balish, likewise the team also oversee the casual dining option ‘Artisan Rooms’ offering a more relaxed dining option to guests while still showing care and attention as to where ingredients are sourced.

The Food and Beverage Manager, Andreas, is now looking for a passionate and dedicated Chef de Rang to join the team.

What we offer:

• Package up to £30,000 including Gratuities and Pension.
• Gratuities are shared through a Tronc system and currently amounts to 3.5k per annum.
• Employee long service holiday benefit.
• Individual Training and development plan for all staff.
• Pension provided through NEST.
• Generous 30% staff discount off food and beverage at Grove of Narberth and its sister businesses Coast Saundersfoot, Penmaenuchaf hotel and Beach House Oxwich.
• Staff rate and Friends and Family room rate at the Grove of Narberth.
• Staff rate and Friends and Family room rate at the Penmaenuchaf Hotel.
• Preferred rates at Pride of Britain Hotels and Small Luxury Hotels of the World.
• Employee Assistance Programme provided by Hospitality Action
• Excellent work environment in the Narberth Hills in the heart of Pembrokeshire with it’s world famous coastal National Park all around us.
• Quarterly staff rewards scheme.

The candidate will ideally have the following attributes:

• Passionate about offering a sincere customer experiences.
• Excellent restaurant service skills in fine dining and relaxed dining environments.
• Genuine sincere nature.
• Resilient and hard working.
• Great people skills.
• Dedicated and excellent team player.

The successful candidate will be joining an exciting business with a strong family philosophy and a highly experienced award-winning team driving for the highest standards of food and service. Together we work hard to achieve excellence in a supportive and fun working environment.

Interested?

If you are interested in this role then please forward Covering Letter and CV to Oliver our Group HR Manager.

We look forward to hearing from you!

We want to find enthusiastic individuals with a genuine passion for spirits world wines and restaurants.

Our 5 AA Red Star award winning Hotel has established itself as one of the leading luxury hotels and restaurants in Wales set in the stunning Pembrokeshire countryside overlooking the Preseli Hills. The fernery restaurant holds 4 AA Rosettes and is under the leadership of the hugely talented Executive Chef Douglas Balish, likewise the team also over see the casual dining option ‘Artisan Rooms’ offering a more relaxed dining option to guests while still showing care and attention as to where ingredients are sourced.

The Head Sommelier, Cathryn and F&B Manager Andreas, are now looking for a passionate and dedicated bar & lounge supervisor to join the team.

What we offer:

• Package up to £31,500 including Gratuities and Pension.
• Gratuities are shared through a Tronc system and currently amounts to appx 3.5k per annum.
• Employee long service holiday benefit.
• Individual Training and development plan for all staff.
• Pension provided through NEST.
• Generous 30% staff discount off food and beverage at Grove of Narberth and sister businesses Lan y Mor Saundersfoot, Penmaenuchaf hotel and Beach House Oxwich.
• Staff rate and Friends and Family room rate at the Grove of Narberth.
• Staff rate and Friends and Family room rate at the Penmaenuchaf Hotel.
• Preferred rates at Pride of Britain Hotels and Small Luxury Hotels of the World.
• Employee Assistance Programme provided by Hospitality Action
• Excellent work environment in the Narberth Hills in the heart of Pembrokeshire with its world famous coastal National Park all around us.
• Quarterly staff rewards scheme.

The candidate will ideally have the following attributes:

• Passion for spirits and cocktails with a WSET level 2 or equivalent.
• Experience with world wines.
• Passionate about offering a sincere customer experience.
• Excellent restaurant service skills in fine dining and relaxed dining environments.
• Genuine sincere nature.
• Resilient and hard working.
• Great people skills.
• Dedicated and excellent team player.

The successful candidate will be joining an exciting business with a strong family philosophy and a highly experienced award-winning team driving for the highest standards of food and service. Together we work hard to achieve excellence in a supportive and fun working environment.

Interested?

If you are interested in this role then please forward Covering Letter and CV to Oliver our Group HR Manager.

We look forward to hearing from you!

We want to find enthusiastic individuals with a genuine passion to deliver great customer care and service.

Our 5 AA Red Star award winning Hotel has established itself as one of the leading luxury hotels and restaurants in Wales set in the stunning Pembrokeshire countryside overlooking the Preseli Hills. The fernery restaurant has 4 AA Rosettes and is under the leadership of the hugely talented Executive Chef Douglas Balish.

The Restaurant Manager is now looking for a passionate and dedicated ‘breakfast waiter/waitress’ to join the team on a part time basis with a guaranteed 20 hours per week available.

What we offer:

• An excellent hourly rate of up to £13.46 per hour and a share of tronc.
• Gratuities are shared through a Tronc system.
• Individual Training and development plan for all staff.
• Pension provided through NEST.
• Generous 30% staff discount off food and beverage at Grove of Narberth and its sister businesses Coast Saundersfoot, Beach House Oxwich and Penmaenuchaf.
• £75 staff rate and £190 Friends and Family room rate at the Grove of Narberth.
• £50 staff rate and £150 Friends and Family rate at our sister hotel Penmaenuchaf.
• Preferred rates at Pride of Britain Hotels and Small Luxury Hotels of the World.
• Employee Assistance Programme provided by Hospitality Action.
• Excellent work environment in the Narberth Hills in the heart of Pembrokeshire with it’s world famous coastal National Park all around us.
• Milestone benefits and quarterly staff awards.

The ideal candidates will have the following attributes:

• Passionate about food and customer service.
• Experience in supervising a team on shift.
• A naturally warm disposition.
• Genuine sincere nature.
• Resilient and hard working.
• Great people skills.
• Dedicated and excellent team player.

The successful candidate will be joining an exciting business with a strong family philosophy and a highly experienced award-winning team driving for the highest standards of food and service. Together we work hard to achieve excellence in a supportive and fun working environment.

Due to the location candidates must have their own transport. Breakfast shift typically starts at 7.30am and finishes at 12 noon.

Interested?

If so please send your CV and Cover Letter to our Group HR Manager, Oliver, on oliver@serencollection.co.uk.

We look forward to hearing from you.