Seren is an independent Welsh hospitality company rooted in its commitment to delivering exceptional guest experiences.
At Seren, we’re proudly Welsh, embracing the history of our venues. We’re encouraged to reach our potential together in an organic way in the pursuit of delivering extraordinary quality and creating exceptional experiences for all our guests.
Current opportunities at Seren
We pride ourselves in creating a happy, collaborative atmosphere for our team and providing a fantastic place to work at our head office in Pembroke.
Can’t find the job you are looking for?
We are always happy to speak to passionate professionals. Please send your CV and cover letter introducing yourself to Oliver, our Group People Manager, at Oliver@serencollection.co.uk.
Seren Collection is a luxury hospitality group rooted in Wales, known for exceptional guest experiences, warm service and a strong sense of place.
Our portfolio includes Grove of Narberth, Beach House Restaurant in Oxwich, Penmaenuchaf in Eryri National Park and Lan y Môr in Saundersfoot. With over 150 team members and a family-led culture, we are widely regarded as one of Wales’s leading hospitality brands.
Benefits
• Salary up to £35,000 per annum
• Company pension (Royal London salary sacrifice scheme)
• Discretionary Seren Employee Profit Share Scheme
• Tailored training and development plan
• Financial support for professional qualifications
• Long service holiday benefit and milestone recognition programme
• Generous Employee Referral Scheme
• Employee Assistance Programme (Hospitality Action)
• 30% staff discount on food and beverage across all Seren venues
• Preferred employee and friends and family room rates
• Access to preferred rates with PoB Hotels and Small Luxury Hotels of the World
• Beautiful working environment in Pembroke, with venues across Wales’s National Parks and coastal locations
The role
We are looking for a creative and driven Marketing and PR Manager to join our small communications team. This is a hands-on role with a strong focus on email marketing, content creation and brand storytelling.
You will take ownership of our email marketing program, planning and delivering monthly campaigns across our venues, as well as supporting key group campaigns. This includes writing and editing copy, managing segmentation and performance, and continuously improving results.
Alongside email, you will create and manage content across our websites and social channels, ensuring a consistent tone of voice and strong visual storytelling. You will support campaign planning, creative ideas and content capture.
You will also work with our PR agency on day-to-day activity, supporting media enquiries, press opportunities and coverage, and helping to shape compelling brand stories.
This is a varied role requiring strong copywriting and organisational skills, with the ability to manage multiple projects across different brands and deliver to a high standard.
About you
• 5+ years’ experience in a marketing, communications or content-focused role, ideally within hospitality, lifestyle or travel
• Hands-on experience delivering email marketing campaigns, with a good understanding of segmentation and performance
• Strong copywriting and editing skills, with the ability to adapt tone of voice across different brands
• Experience creating and managing content across digital channels, including websites, email and social media
• Familiarity with CMS and email marketing platforms (e.g. WordPress, Mailchimp or similar)
• Comfortable using data and insights to review performance and inform future campaigns
• Well organised, with the ability to manage multiple projects and deadlines across different brands
• A proactive and collaborative approach, with confidence working across teams and with external partners
• Strong attention to detail and a good instinct for engaging content
• A genuine interest in hospitality, food, travel and brand storytelling
Ready to apply?
If you’re looking to grow your career in a creative, fast-moving hospitality business, we’d love to hear from you.
Please send your CV and covering letter to oliver@serencollection.co.uk
Careers at Seren
On food and beverage at all Seren venues + preferential rates at the hotels
Totaling up to 4 additional days after 10 years’ service
We’re delighted to announce that Seren is Great Place to Work® – Certified™
Staying true to our ethos of keeping our people at the centre of everything we do, we hired independent third-party ‘Great Place to Work,’ the global authority on workplace culture, to conduct a company-wide employee survey. We’re thrilled that the level of employee engagement and satisfaction shown in the benchmark survey has allowed us to Great Place to Work®-Certified™.
Become an apprentice at Seren and grab your opportunity to gain recognised qualifications and essential skills while you earn at work.
Apprenticeships are an incredible way for young people and adult learners to earn while they learn in employment, while gaining a vocational qualification and building a real future.
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